FAQs
Here you will find answers to all of our most frequently ask questions,. If you can't find the answer to your questions here, please reach out to us via our Contact Us page.
Do we ship intrastate & interstate?
We sure do! You will be provided a delivery cost at check out for Perth, WA post codes we personally deliver too. If you are outside this delivery range, don't fret, we have the option of including third party freight to help get our products to your doorstep. Please reach out via the Contact Us section of our website to obtain a current freight price.
*Please note current freight prices remain high, we hope to see this come down shortly.
Do our products come flat packed?
No, all our products are put together by Jake our qualified carpenter and joiner and are delivered fully constructed.
*For third party freight customers you will receive hooks separately and these will require screwing into the pre-drilled holes provided, this is to minimise product damage on transit.
Are our products KidSafe?
They sure are, all our products are made using 100% KidSafe approved materials including LOSP Pine and Jarrah.
Do we offer custom designs?
Yes, you can reach out via the Contact Us page to discuss bringing your custom design to life.
How long will the products last?
All our products are constructed to the highest standards, using best practice carpentry and joinery methods. They are also treated to ensure they are built to last the harsh Aussie climate. To ensure longevity of your product and to make sure it see's your little one through all their play stages we recommend adhering to our aftercare instructions. You can find these on the Our Resources tab of our website.
How do I remove rust from my sink bowl?
Contact with other metal objects and water can cause surface rust to appear on your stainless steel bowl. The beauty of 100% stainless steel is this is removeable, CLR is a fantastic product to use for the removal of this surface rust and will have your sink bowl sparkling like new in no time. You can find CLR from your local bunnings or hardware store.
What to do if my tap becomes loose?
If for any reason the tap becomes loose, it can easily be tighter by hand or using a adjustable spanner. See image below depicting the small nut on to tap, located under the bench. This nut requires tightening to secure the tap to the bench. Take care to ensure the tap is neatly aligned before and as you tighten the nut.
What are the benefits of our Jarrah upgrade?
Jarrah is a hardwood timber that is native to WA, nothing better then supporting local and sustainable, right!? But the benefits of the Jarrah upgrade are so much more then just supporting the local WA timber industry. Being a hardwood timber species means this material is great for little ones who like to play a bit more ruff or for commercial use. It has a beautiful dark aesthetic and ages beautifully turning a sleek grey.
How does the water tap function work?
Super simple, just plug and play. If you have a standard garden hose, fitted with a common female hose connector you are good to go. All our water taps come inclusive of the male fittings for easy connection.
Why is outdoor pay so important?
Playing outdoors and in nature is grounding for your little ones, it is a calm and neutral space that allows your child to harness their imagination and creativity and exposes them to natural risk and adventure play elements. Playing outside builds more resilient kids and is not only beneficial for their physical health but their mental health too. See the below video by Play Australia for more information on why playing outdoors is so important for your little one.
What are the benefits of risky play?
Risky or Adventure play is super beneficial in supporting the development of gross motor skills and is critical in allowing your little one to test and understand their physical and mental boundaries. Partaking in risky play can help to build confidence and resilience and is individual to each child's risk appetite and ability. You can just sit back and follow their lead.