Shipping policy

We ship from Perth, Western Australia. 

Western Australia

All our products are handmade by our qualified Carpenter & Joiner. Our average lead time is 2-4 weeks but this may change at times. Please refer to the banner on our products page for processing timelines.

If you need your order quickly, please leave a note at checkout. If you have a query regarding your order please reach out to us at orders@learnbynature.com.au. If your item is being shipped by Australia Post we cannot guarantee delivery times once orders are shipped from our workshop. You will receive an email with your tracking number.

Learn by Nature will not be held responsible for any incorrect or old shipping addresses used. Please check your shipping address at checkout. If you use ShopPay to pay for your items, please ensure you use the correct saved address.

Outside Western Australia

Due to the current high cost to ship our large items to the east of Australia, only local collection or delivery options are available. Please do check back as we continue to work with local freight companies, to secure more competitive shipping rates for our Eastern State customers. If you would like to organise your own freight outside the Perth Metro Area this is also an option, please reach out via the contact us page or via orders@learnbynature.com.au. 

Returns

We hope you love your order from us. Unfortunately we do not currently offer returns for change of mind or if you provide us with the wrong information for your order. Please contact us within 5 days if you have any issues with your product on arrival/collection, if any items arrive damaged or if you believe the order is not as described on our website. We can then organise an exchange or refund. Please see HERE full refund policy.